COVID-19 Update & FAQ

COVID LEVEL 3 August 2020

Following the Government’s announcement to move to alert level 3 from midday 12 August 2020, for Westhaven Marina this means: 

• As an essential service Westhaven Marina will continue to operate on site by providing round the clock security and access to our dockmasters.  
• Westhaven Marina office is closed, but staff will remain operating remotely via phone and email. You can contact us by email info@westhaven.co.nz or call us (0800 627 462), we have measures in place to be able to assist you as best we can. 
• Boating is not permitted. This is the New Zealand Government’s advice. NB: This has changed from 'not encouraged' which was Government advice 12/08/2020.
• Westhaven Marina’s boat ramp will be closed until alert level 2.  
• For the purpose of contact tracing we will be monitoring Westhaven Marina activity and recording entry/exit via the gates; therefore we ask you not to tailgate through gates. Information will be provided to authorities should they request it. 
• To find out if Westhaven Marina businesses are operating without face to face contact, please contact them directly. 
• No self-isolation on boats, except for those currently registered as live on-board customers 
• No gate codes will be issued, access is via tag only. 
• Extra sanitation practices are still in place. Avoid using the trolleys, amenities are closed to the public and only accessible via tag. 

We thank you for your understanding and cooperation. 

COVID LEVEL 2 IMPACT

With the COVID-19 alert being lowered to level 2, this means:

• Yes, you can use your boat 😊
• The Westhaven Marina office will be open; however, we can only have one customer in the office at a time. Please know your visit will be recorded to assist with contact tracing if need be.
• From Monday 18 May we will have minimum staff on site, with some continuing to work remotely.  For any customer service queries please email info@wethaven.co.nz in the first instance and we will respond as soon as we can.
• For the purpose of contact tracing we will be monitoring Westhaven Marina activity and recording entry/exit via the gates; therefore, we ask that you do not tailgate through gates. Information will be provided to authorities should they request it.
• The trolleys will be returned to the gates however as we are unable to ensure the handles are regularly sanitised, we ask that you sanitise your hands before and after using the trolleys, and use at your own risk.
• The Maintenance Team will be back on site during working hours, any requests need to go via info@westhaven.co.nz and your request will be lodged.  Please be patient as we work through the backlog.
• Construction sites are operating, a reminder to please be vigilant when navigating around the marina.
• A reminder that the speed limit on Westhaven Drive is 30km per hour. There are a lot of people out walking and cycling within Westhaven Marina, please be vigilant and careful.

COVID LEVEL 3 IMPACT April 2020

Following the Government’s announcement to lower the alert level to 3 at 11:59pm 27 April 2020, we are getting in touch with you to let you know what that means for Westhaven Marina.

With the COVID-19 alert being lowered to level 3, this means:

• As an essential service Westhaven Marina will continue to operate on site by providing round the clock security and access to our dockmasters. Please contact us if you would like someone to check on your vessel.
• Westhaven Marina office will remain operating remotely via phone and email.  You can contact us by email info@westhaven.co.nz or call us (0800 627 462), we have measures in place to be able to assist you as best we can.
• No boating is permitted. This is the New Zealand Government’s instruction, along with Coastguard and Police Maritime Unit recommendations.
• For the purpose of contact tracing we will be monitoring Westhaven Marina activity and recording entry/exit via the gates; therefore we ask you not to tailgate through gates. Information will be provided to authorities should they request it.
• To find out if Westhaven Marina businesses are operating without face to face contact, please contact them directly.
• Z Pier will remain closed until alert level 2 is activated.
• No self-isolation on boats, except for those currently registered as live on-board customers
• No gate codes will be issued, access is via tag only.
• Extra sanitation practices are still in place. No trolleys are available, amenities are closed to the public and only accessible via tag, extra cleaning has been rostered.
• Pay and display machines and parking enforcement services will be operating.

Please stay informed by visiting covid19.govt.nz for the latest updates, this is the best place to receive official information from the New Zealand Government.  If you have questions on whether your business can operate within Westhaven Marina during alert level 3 please contact mbie.govt.nz.

COVID LEVEL 4 IMPACT

Following the Government’s announcement yesterday to raise the alert level to 4 at 11.59pm 25 March 2020, Westhaven Marina is now closed to any non-essential services.

With the COVID-19 alert being raised to level 4, this means:

• Unless essential, you should be staying at home as directed by the government
• All non-essential travel is to stop
• There will be no restrictions to marina access, but we ask you carefully consider the above points before coming to Westhaven Marina
• Wynyard Crossing Bridge is going to remain in an upright position from 25 March as it is manually operated and not an essential service

We will be operating remotely via phone and email. You can contact us by email info@westhaven.co.nz or call us (0800 627 462), we have measures in place to be able to assist you as best we can.

Security staff are an essential service and will continue to patrol Westhaven Marina. They will keep an eye on all vessels and respond to any issues that arise at the marina.

For more information please refer to the Auckland Transport website: https://at.govt.nz/about-us/news-events/covid-19-alert-level-4-harbourmaster-urges-aucklanders-to-stay-off-the-water

COVID-19 / Westhaven Marina FAQ’s:

Where can you receive the most up to date information?

Please visit the website covid19.govt.nz

Is the Westhaven Marina Office open for walk ins?

We’re following the advice of the Ministry of Health and Auckland Council and practicing physical distancing. In order to be able to do this effectively, we ask that you please do not come into the Westhaven Marina office. Instead, please email info@westhaven.co.nz or call us (0800 627 462), we have measures in place and we will be able to assist you. 

Why you can’t self-isolate on your vessel within Westhaven Marina:

The risk to others is too great. Even the simple task of touching the keypad or gate to get on or off the pier puts other users at risk.

If you were to self-isolate for 14 days or more within the marina, you would be needing to use public facilities e.g. bathroom, laundry etc.

Please understand our stance on this. We appreciate this is a really difficult time, and we will work with our berth holders to help assist where we can.

How are we enforcing this?

We have our security monitoring the marina at present and should there be any need to escalate, it will become a police matter.  

Can I self-isolate on my boat outside of Westhaven Marina?

Yes, you can self-isolate for 14 days on board your vessel out at sea or moored off the coast of New Zealand.

What if I develop symptoms? 

The symptoms of COVID-19 are: 

• a fever (at least 38°C)  
• a cough 
• shortness of breath 
• sneezing or runny nose. 

If you experience symptoms, please self-isolate and phone Healthline on 0800 358 5453. 

If you need assistance: 

If you don’t know what to do or would like more information, please call the Government Helpline on 0800 779 997. 

We hope you are all keeping safe during this time. Please do get in touch with us if you have any concerns or questions.